Shipping policy

Processing Times
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day. You’ll receive a confirmation email once your order has shipped.

 

Shipping Rates & Delivery

Australia: NSW: Standard 2–6 business days, Express 1–3 business days.

International: 10 – 30 business days (customs duties and import fees may apply).

 

Delays, Lost or Damaged Parcels

• TheraVue is not responsible for courier or customs delays.

• Contact us within 7 days if an item arrives damaged, with photos of the item and packaging.

• Lost parcels will be investigated with the courier before a replacement or refund is issued.

Shipping Restrictions
We do not ship to restricted countries or, in some regions, to P.O. Boxes.